30 DAYS
MONEY-BACK
GUARANTEE

Refund Policy

Seller / service provider: PLOESTEANU DAN VICTOR PFA.

Effective 14 November 2026 · This policy applies to paid SYNBAI Nexus subscriptions sold on fxsynbai.eu.

30-day money-back guarantee

For your first paid subscription purchase on an account, request a refund within 30 calendar days after the initial payment and we will refund that initial plan payment and cancel the subscription. The guarantee applies once per customer account, whether the initial plan is monthly or annual. No minimum-use or profitability condition is imposed.

The voluntary guarantee does not cover later renewals, plan upgrades, separate add-ons, or a second account. It does not reduce any rights you have under applicable consumer law.

How to request a refund

Contact [email protected] from the email address on the account and include the payment date and plan. We will confirm receipt and process an eligible refund to the original payment method. Payment-provider processing times can vary.

For crypto payments, approved refunds are issued through the original payment route where practicable; exchange-rate changes and network fees may affect the amount received. Any legally required refund rights remain unaffected.

Statutory withdrawal rights

Consumers retain all mandatory rights under the law that applies to their purchase. For distance contracts in Romania and the EU, a statutory withdrawal period is generally 14 days, subject to the applicable rules and exceptions for digital services or content. Starting access during that period or losing a withdrawal right requires the notices, express requests, and acknowledgements required by law. This 30-day guarantee is additional and does not replace or shorten those rights.

To exercise a statutory right, email us with an unequivocal statement that you are withdrawing from the contract. You do not have to use a special form.

Cancellation and renewals

You may cancel a recurring subscription to stop the next renewal. Unless a refund is due under the 30-day guarantee or applicable law, cancellation does not refund a renewal already paid; access continues through the paid period.

Affiliate referral discounts of 10% apply to each subscription renewal while the referred subscription remains active. Refunds of eligible first payments cancel that subscription; related affiliate commission is reversed or withheld.

Plans & pricing · Open SYNBAI Nexus